Safety, Handling, & Support

Important safety information

WARNING: Failure to follow these safety instructions could result in fire, electric shock, or other injuries, or damage to Gibi device or other property. Read all the safety information below before using Gibi device.


Handle Gibi device with care. It is made of metal, glass, and plastic and has sensitive electronic components inside. Gibi device can be damaged if dropped, burned, punctured, or crushed. Don’t use a damaged Gibi device, such as one that is cracked, as it may cause injury. If you’re concerned about scratching the surface of Gibi device, consider using a Gibi decal.


Don’t open Gibi device and don’t attempt to repair Gibi device by yourself. Disassembling Gibi device may damage it or may cause injury to you. If Gibi device is damaged, or malfunctions contact Gibi or a Gibi Authorized Service Provider. You can find more information about getting service by contacting


Don’t attempt to replace the Gibi device battery yourself—you may damage the battery, which could cause overheating and injury. The lithium polymer battery in Gibi device should be replaced only by Gibi or a Gibi Authorized Service Provider, and must be recycled or disposed of separately from household waste. Don’t incinerate the battery. For information about battery recycling and replacement, see


Using Gibi in some circumstances can distract you and may cause a dangerous situation. Observe rules that prohibit or restrict the use of mobile phones (for example, avoid using the Gibi app while driving a car).

Gibi Info

Gibi User Guide Review the user guide before using Gibi. Go to Retain documentation for future reference.

Safety and Handling See “Safety, Handling, & Support” in the Gibi User Guide at

Exposure to Radio Frequency Energy This device is designed to be used on pets. Go to

Battery The lithium-polymer battery in Gibi should be replaced only by Gibi Technologies Inc. or a Gibi Authorized Service Provider, and must be recycled or disposed of separately from household waste. For information about battery recycling and replacement, go to

Charging and discharging The Gibi device is powered by a rechargeable battery. When the battery voltage drops below low battery threshold, the device needs to be charged. The battery can be charged and discharged hundreds of times, but it will eventually wear out. Recharge Gibi device only with Gibi Technologies Inc. approved chargers designated for this Gibi device.

Unplug the charger from the electrical plug and the Gibi device when not in use. Do not leave a fully charged battery connected to a charger, since overcharging may shorten its lifetime. If left unused, a fully charged battery will lose its charge over time.

Never use any charger that is damaged. Leaving the Gibi device in hot or cold places, such as in a closed car in summer or winter conditions, will reduce the capacity and lifetime of the battery.

Do not dispose the Gibi device in a fire as it may explode. Dispose of Gibi device according to local regulations. Do not dispose as household waste. Do not dismantle the device. In the event of a battery leak, do not allow the liquid to come in contact with the skin or eyes. In the event of such a leak, flush your skin or eyes immediately with water, or seek medical help

Prolonged heat exposure

Gibi device and its power adapter comply with applicable surface-temperature standards and limits. However, even within these limits, sustained contact with warm surfaces for long periods of time may cause discomfort or injury. Use common sense to avoid situations where your skin or your pet’s skin is in contact with a device or its power adapter when it’s operating or plugged into a power source for long periods of time. For example, don’t sleep or place a device or power adapter under a blanket, pillow, or your body when it’s plugged into a power source. It’s important to keep Gibi device and its power adapter in a well-ventilated area when using or charging them. Take special care if you have a physical condition that affects your ability to detect heat against the body.

Radio signals

Gibi device uses radio signals to connect to wireless networks. For information about the amount of power used to transmit these signals, see

Radio frequency interference

Observe signs and notices that prohibit or restrict the use of mobile phones (for example, in healthcare facilities or blasting areas). Although Gibi device is designed, tested, and manufactured to comply with regulations governing radio frequency emissions, such emissions from Gibi device can negatively affect the operation of other electronic equipment, causing them to malfunction. Turn off Gibi device or use Sleep Mode to turn off the Gibi device wireless transmitters when use is prohibited, such as while traveling in aircraft, or when asked to do so by authorities.

Medical devices

Gibi device contains radios that emit electromagnetic fields. These electromagnetic fields may interfere with pacemakers, defibrillators, or other medical devices. Maintain at least 6 inches (approximately 15 cm) of separation between your pacemaker or defibrillator and Gibi device. If you suspect Gibi device is interfering with your pacemaker or any other medical device, stop using Gibi device and consult your physician for information specific to your medical device.

Medical conditions

If you or your pet have any other medical condition that you believe could be affected by Gibi device (for example, seizures, blackouts, eyestrain, or headaches), consult with your physician or veterinarian prior to using Gibi device.

Explosive atmospheres

Do not charge or use Gibi device in any area with a potentially explosive atmosphere, such as a fueling area, or in areas where the air contains chemicals or particles (such as grain, dust, or metal powders). Obey all signs and instructions.

High-consequence activities

This device is not intended for use where the failure of the device could lead to death, personal injury, or severe environmental damage.

Choking hazard

Some Gibi device accessories may present a choking hazard to small children. Keep these accessories away from small children.

Important handling information


Clean Gibi device immediately if it comes in contact with anything that may cause stains—such as dirt, ink, makeup, or lotions. To clean:

Turn Gibi device off (press and hold the on/off button until the light flashes amber and stops).

Use a soft, lint-free cloth.

Rinse with fresh tap water if Gibi device exposed to salt water.

Don’t use cleaning products or compressed air.

Using buttons and Gibi collar clip

Never force a Gibi device into a Gibi collar clip or apply excessive pressure to the on/off button, because this may cause damage that is not covered under the warranty. If the Gibi device and Gibi collar clip don’t join with reasonable ease, the collar may be threaded on the Gibi collar clip incorrectly. Check for obstructions and make sure that you have threaded the collar through the Gibi collar clip correctly.

Operating temperature

Gibi device is designed to work in ambient temperatures between 0° and 122° F (-5° and 95° C) and stored in temperatures between -40° and 113° F (-40° and 176° C).

Gibi device can be damaged and battery life shortened if stored or operated outside of these temperature ranges. Avoid exposing Gibi device to dramatic changes in temperature. When you’re using Gibi device or charging the battery, it is normal for Gibi device to get warm. If the interior temperature of Gibi device exceeds normal operating temperatures (for example, in a hot car or in direct sunlight for extended periods of time), Gibi device may stop charging or operating.

IMPORTANT: Move Gibi device to a cooler location out of direct sunlight and wait a few minutes before trying to use Gibi device again.

Gibi Support

Contact Gibi for personalized support by emailing  Also, check out our FAQ.

Restart or Reset Gibi Device

If something isn’t working right, try restarting Gibi device or resetting Gibi device.

Hold down the ON/OFF button until the light flashes amber and stops. To turn Gibi device back on, hold down the ON/OFF button until the light is green. The light will turn off after restarting is complete.

Get information about your Gibi device

You can find the below information on the original packaging and the bottom of Gibi device.

  • Model number
  • Serial number

Sell or give away Gibi device?

Before you sell or give away your Gibi device, please contact Customer Support at

FCC compliance statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.