Where can I get another charger kit?
Gibi charger kits are available for purchase at getgibi.com/shop.
What is the device battery life?
Battery life is up to 5 days if the Gibi is set to locate every 1 hour. For common usage, with the Gibi set to locate at every 15 minutes, the battery life is 2-3 days. Battery life will be reduced if the device is mostly indoors and if the location “Check-In Rate” is set to less than 15 minutes. The reduction varies depending on the building construction and the blockage it causes with receiving GPS signals. The faster the location “Check-In Rate” (less than 15 minutes), the shorter the battery life per full charge. The slower the location “Check-In Rate” (more than 15 minutes), the longer the battery life per full charge. Keep in mind that the formula is not linear. Battery life is similar to using your mobile phone more or less often. When you talk lots on your mobile phone, the battery does not last long.
Will I get low battery alerts?
Gibi sends low battery alerts via text and/or email in plenty of time as a reminder to charge the Gibi tracker. Gibi will also send a fully charged alert as a reminder to put the Gibi tracker back on your pet.
What type of battery does Gibi use?
Gibi uses Lithium–Polymer batteries. If you just got your Gibi and it is new, new Lithium-Polymer batteries take a few cycles of charging and discharging before it will perform with full capacity.
How long does it take to charge the battery?
The battery fully charges from empty to full within 2 hours.
Why doesn’t my battery last long?
See above on device battery life. Is your dog mostly indoors? What is the location Check-In rate set at? Is the device new? If you just got your Gibi and it is new, new Lithium-Polymer batteries take a few cycles of charging and discharging before it will perform with full capacity. When the battery is low and needs charging, low battery alerts are provided. Charge your Gibi when you receive a low battery alert.
Can the battery be replaced?
Gibi device batteries cannot be replaced. Contact Gibi Support if you have questions.
Can I use another USB cable or A/C power adapter?
It is recommended to only use the USB cable and A/C power adapter provided by Gibi. Other cables or adapters may not be rated to provided the required current and may damage the battery. Gibi charger kits are available for purchase at the Gibi Online Store.
Can I leave my Gibi in the charger after it is fully charged?
It is recommended to not leave your Gibi device in the charger for very long after it is fully charged as it shortens battery life. This is similar to electronics with rechargeable batteries.
Go Back to FAQ