Returns & Refunds Policy
Gibi wants you to be thrilled with your new purchase. However, if you need to return an item, we are here to help.
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased from the Gibi Online Store:
Gibi Subscription Service Cancellation
Returning your Gibi device will not automatically cancel your Gibi subscription service account; you are responsible to cancel your Gibi subscription service account. Please contact Customer Support at firstname.lastname@example.org for more information.
How to Return An Item
Ship your item back to Gibi
To return an item to Gibi, send to the below address. Include your contact information, including email address, and copy of receipt.
Gibi Technologies Inc.
2120 Avy Avenue, #7326
Menlo Park, CA 94026
Once we receive your item, a refund is initiated. Refunds will be sent to the card-issuing bank within ten business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Additional Gibi Product Terms
The purchase and use of Gibi products are subject to additional terms and conditions found at https://getgibi.com/legal/.
U.S. Shipping Only
Products purchased online from Gibi will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.